Since the inception of Sure-Fit Designs™ in 1982, we’ve believed that our customers are the single most important feature of our business. Therefore we have established a goal that commits us to providing a level of service that is unprecedented and outrageous in today’s business world. To achieve that goal we must be attentive to your needs, quick to respond, and strive to achieve effective solutions. In our efforts and commitment to meet our goal of outrageous customer service, we require your assistance.
You can generally expect a response within 24 hours, Monday through Friday. If you haven’t received a reply within that time, your email may have inadvertently been filed in the Spam folder.
There are 3 ways to contact us for support:
1. By Phone - 011 453 3117 – South Africa Standard Time. Please be aware of the time zone differences when you call. Office hours are generally 9 AM to 4:30 PM Monday through Friday.
2. By Teams/Zoom – MS Teams/Zoom consultations can be booked by clicking here. There will be a nominal fee depending on length of time required.
3. By Email – firstname.lastname@example.org. You can generally expect a response within 24 hours, during weekdays. If you haven’t received a reply within that time, your email may have inadvertently been filed in the Spam folder.
Our service consists of 3 'courtesy' emails and then we ask that you book a virtual session/meeting consultation. Click here to book.
PLEASE NOTE: Sessions will be charged at R200-00 / half an hour, R400-00 / hour, R 1200-00 full day one-on-one session at Surefit Designs SA Studio, and is to be paid upfront.
Our service consists of 3 'courtesy' emails and then we ask that you book a virtual session/meeting consultation. Click here to book. Make sure you include clear photos of front, back and side views. Before you make the booking, read the instructions below or watch the videos on the Bodice and Pants Photo Guides.
Watch this short video below for Bodice photo examples or download the instructions:
Step 1: Please watch this video. Evaluate all variables, and that you have drawn, cut and sewn your pattern accurately.
NOTICE: It is our goal at Sure-Fit Designs™ to provide our customers with fast and effective customer support. That commitment includes responding to phone calls or emails generally within a 24 hour turn-around period during weekdays, when possible.
These services are provided as a “courtesy” to our customers on a best efforts and on a no-cost basis for the first 3 email requests - whether for fitting or sewing related questions.
After this, you are welcome to book a virtual session/meeting with Elsabé Hurn. Click here to book.
While we strive to provide these services on a 7-day per week basis, please understand that we are not a “huge” company and do not have a call center answering phones or providing email support. There is a limit to what we can structurally or humanly provide.
Additionally there are rare but bizarre circumstances like storms, power outages, downed Internet or if we are on a trip or not available due to illness, private client workshops or conducting Retreats, when our response time may differ from our goal.
We will provide what is reasonable for support, however realize that there are limitations, and many of your fitting and/or sewing questions may already be addressed in our extensive DVD course options (found on here on our website), the Article and Video Library at www.SFDLearningCenter.com, and in www.SewFitAcademyOnline.com. We encourage you to check these resources first. Also check our YouTube channel as there is a wealth of information there. We ask for your indulgence in understanding our limitations.
We wish you many hours of successful fitting and sewing!